Issue

When creating a manual Claim (PPS390 Return To Supplier) and selecting the Replenishment Delivery option why is the sub-line not creating on the PO for the replacement item.

 

Solution

Standard M3 the functionality of a sub-line being create on the purchase order only works when the Claim has been created automatically from the reject action of an Inspection process (Laboratory or Goods Receipt).

If you select the replenishment delivery when manually creating a Claim then this would be for reporting purposes. The procurement or claim officer will then manually create a new PO or add the item manually to an existing PO.