Issue
The following alert message pops up when trying to action a Customer Order.
Alert The order is locked by a user or by the system. A correction is therefore not possible. Retry when the order is no longer locked. |
Resolution
Go to OIS300 Customer Order. Open Toolbox
Search for the CO no, right click Related > Order Lines (CTRL+15)
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/25026465528/original/CYQQciK_NAity_oF5BtqsKSHKD997-R__g.png?1635713734)
Click OK
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/25026465567/original/hN8-uGQW5RCaYOLspOSAFteoRkJMfXS_eQ.png?1635714195)
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/25026465567/original/hN8-uGQW5RCaYOLspOSAFteoRkJMfXS_eQ.png?1635714195)
This will call the Order Lines program OIS101/B1
Select Actions Close (F3) to exit the program
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/25026465591/original/PsvisEht1psNGqqA-MuoCJR7j3LwU-sPUQ.png?1635714234)
This will unlock the Order
If you still experience issues please raise a ticket in the Support Portal or by emailing the Support Desk and include supporting steps and screenshots.