I incorrectly retrieved all lines and proceeded to delete the line I didn’t need - now line is on status 90, making high status 90 and we cannot proceed to move from low status 11.

Can you please help to advise how I can delete this line off RA?

Can you let us know the error you are getting that is stopping you from proceeding with the Line 1 at Status 11.

The header of this return is at Lo 11 (Line 1) and Hi 90 (Line 2).

I need this 2nd line deleted in M3.. as only line 1 is related to this actual return.

Can I simply delete this line? Using the following ‘delete’ tab.. without it affecting the overall RA?

 



Resolution 1

Status 90 = Delete, so from a system perspective that line has been deleted.

The order created Internal Account Entries so it is standard for the deletion to not allow the line to be removed and to set a status of 90.

The reason you can not physically delete the line at this stage is because you received against the line, deleted the line and then re-retrieved the line again.

You will only be able to receipt against 110004131A0101.


Issue 2


So how do you correctly delete a line if it is not needed/retrieved incorrectly, and still continue to process the RA? 


Resolution 2

If you retrieve a line accidently you can delete the line and it will remove the line from the RA (Status = 11) but as mentioned above you also receipted against it creating internal account entries (Status = 22).
In future if you do accidently receive against the line I would recommend using the close function and not the delete, the line status will = 99 Closed.

So moving forward with this RA – are we still able to push line 1 to status 22/33 and close off as normal?

Yes the business can proceed with Line 1 as per standard process.